We pride ourselves on our customer service and our ability to provide you with the ‘Right Gear and the Right Advice’. Our store has staff who are trained parts people, who will give you the advice you need. If this is not your experience please fill out the form on the contact page. We care about our customers and strive to have excellent customer service.
Packages are generally dispatched within 2 days after receipt of payment and are shipped via New Zealand Post Tracked or New Zealand Couriers Tracked.
We will provide you with a link to track your package online via your email address.
Guarantee and Returns
We offer a 100% guarantee and if you have a concern, please contact us as soon as possible. If you are not satisfied with the product you received, please return the item in its original condition/packaging within 7 working days of the date of purchase and we will replace it for you.
Parts returned may carry a 15% handling charge.
Procured and electrical parts are non returnable.
Shipping fee is not refundable and it is a buyer’s responsibility to send the item back. Professional installation is recommended.
Returns need to include purchase order/invoice number, contact details and a brief note explaining return.
A refund instead of a replacement may be issued at our discretion.
We pride ourselves on our amazing sales support, so if you have any queries please fill out the form on the Contact page or call us on 09 407 6288
Large or Small Orders
We can cater for all orders; if you have a trade account with Bay of Islands Auto One your delivery methods can stay the same, if you are a new trade customer, lets work out the best system for both of us. If you are a retail customer, you could choose to collect the product from our store at 18 Hobson Avenue or we can happily calculate the best courier options for you.